Refund & Cancellation Policy

Last updated October 22, 2026

This policy covers fees parks pay to Berven Digital LLC, doing business as Campground Launch, for Ask Tad. Guest refunds for reservations are set by each park; see below.

Cancelling Ask Tad

There's no contract term and no cancellation fee. You can cancel at any time by contacting us at derek@campgroundlaunch.com or (319) 269-2006. Your account stays active through the end of any reservations already booked unless you ask us to close it sooner. We'll help you export your data.

Platform fee refunds

The $4.00 platform fee is charged when an invoice is issued. It's non-refundable once the invoice is issued, except when an invoice was created in error or charged twice. Contact us within 30 days and we'll correct it.

Guest reservations

Refunds and cancellations for campsite reservations, add-ons and rentals follow the policy of the park you booked with, because the park is the merchant for your stay. Contact the park directly. Parks issue refunds through Ask Tad, and the money goes back to the original payment method through Stripe, usually within 5 to 10 business days.

Questions

Email derek@campgroundlaunch.com or call (319) 269-2006.